Contact

One address reaches us: crew@elemarastore.com.

What we can settle

Anything in the catalogue. Whether a four-year-old can reach the pedal on the twenty-four-volt quad. What a 130-pound limit means when two children ride together. Which wagon folds small enough for the boot of a hatchback. Whether the twelve-volt bumper car will spin on carpet as well as it does on concrete. How much clear lawn a twenty-foot water slide actually needs once the pool is full.

Corrections most of all. If a number here argues with the one on the box in your hand, tell us the page and the figure. We fix it on the next update and say what changed.

What belongs to the till

Where a parcel is, what a refund is doing, why a delivery slipped a day: those live with the shop that took your money, and they can see the order while we cannot. Payment, delivery and returns happen at checkout with our retail partner, not on this site.

How long we take

One mailbox, read by the people who keep this site. Catalogue questions come back inside a working day or two. A correction that needs the data rebuilt comes back twice: once to say we have it, once when it is live.